Mountain Soles offers factory authorized repairs on Tubbs brand snowshoes. We use the same parts and equipment to repair your snowshoes that Tubbs uses to build their snowshoes. We have been trained by their staff to ensure repairs are done to their standards.
PLEASE READ THIS ENTIRE PAGE & WATCH THE VIDEO ON THE RIGHT, then follow our
Mail Order Instructions
Sending us your Snowshoes: Send us both of your snowshoes if you have a broken binding or crampon. We may have to replace both so that they match.
Once we have received your snowshoes we will assess them and follow the directions you have given us on your Snowshoe Mail Order Form. Please mark the damaged area(s) clearly with tape or some other marking so that we can easily see the problem area(s). Once the repairs are completed we will charge your credit card for the repairs, plus return shipping and send them back to you.
When looking at the cost to repair your snowshoes, keep in mind that a new pair of Tubbs snowshoes runs between $140 and $260, with an average pair around $180. That means that repairing your snowshoes, even with shipping costs added on, is usually cost effective.
Because each snowshoe repair is somewhat unique, we suggest that you choose the option on the Mail Order Form that authorizes us to proceed with repairs up to $XX.XX. Fill in the maximum dollar amount you feel comfortable with spending to repair your snowshoes.
What can be repaired
• Missing deck rivets-
as long as the decking is not torn and the holes are not enlarged.
(all newer buckles in stock, older models will have color substitution if original not in stock) – Most years.
• Heel straps-
• Binding attachment rivets-
• Binding-to-frame attachment straps
(known as a Toe Cord
• Heel traction
• Bindings & Crampons- If either of your Tubbs bindings and crampons are broken, and have 3 rivets/bolts holding them to the snowshoes, we will need to replace both bindings and crampons because all newer parts have 4 rivets/bolts holding them to the snowshoes. We do not have bindings or crampons for Tubbs Adventure, Discovery, or Eclipse Series snowshoes, nor can we get them any longer, so we are unable to fix those versions. If your bindings & crampons are held on with only 2 rivets/bolts, we do not have any replacement bindings or crampons and can not retrofit newer versions to fit your snowshoes.
If you are still unclear as to whether or not we can repair your snowshoes, please email us a picture of your snowshoes so that we can see them before you ship them to us (send us a message at mountainsoles(at)gmail(dot)com)
We only replace bindings in pairs (not individually) so that your bindings will match in appearance and function, and because we do not have inventory of styles from previous seasons. Replacement bindings will likely be a different color, and/or style than your existing pair. We will do our best to make your new bindings similar in style/function to your old pair but we are limited by our inventory. Please send both your snowshoes to avoid delays and extra shipping costs.
What cannot be repaired
• Decking- of any kind/any year; we do not stock replacement decking.
• Cord or lacing that connects the decking to the frame. br>
• Broken/worn through frames- any model/year.
• Pop rivets that have made the attachment hole too large (normal wear and tear issue).
Can I buy just the parts and do the repairs myself?
No. We do not sell individual parts for do-it-yourself repairs. Most of the rivets require specific equipment to install, which we have at our shop.
How long will it take?
Please look at the turn-around time listed in side bar on the upper left of our web site, or call and ask us, or hear it on our answering machine. We try to keep this up to date. We don’t do “rush” jobs.
What about Return Shipping?
Once your repairs are finished, we will return them via US Postal Service Priority Mail which takes 2-3 business days. Return shipping costs will be added to the cost of your repairs. If you want your item returned via UPS or FedEx, please send a prepaid UPS of Fed Ex return shipping label with your order. Shipping snowshoes can be expensive due to over-sized box charges. Try to pack your snowshoes into the smallest box possible to reduce your shipping costs. Please don’t use packing peanuts!
When should I just buy new snowshoes?
When looking at the cost to repair your snowshoes, keep in mind that a new pair of Tubbs snowshoes runs between $130 and $280, with an average pair around $180. That means that repairing your snowshoes, even with shipping costs added on, is usually cost effective.
Do you think your snowshoes are covered by a warranty?
If you think you have a legitimate Warranty claim, please do not contact Mountain Soles. Instead, you should contact your local Tubbs dealer, or contact Tubbs directly to see if your problem is covered under warranty.