Mountain Soles offers factory authorized repairs on Tubbs brand snowshoes. We use the same parts and equipment to repair your snowshoes that Tubbs uses to build their snowshoes. We have been trained by their staff to ensure repairs are done to their standards.
Sending us your Snowshoes: Please take a close look at your snowshoes, and if possible, use masking tape to mark the locations on your snowshoes which need to be repaired. READ THIS ENTIRE PAGE, then follow our Mail Order Instructions. Send us both of your snowshoes if you have a broken binding or crampon only on one, because we may have to replace both so that they match.
Once we have received your snowshoes we will assess them and follow the directions you have given us on your Snowshoe Mail Order Form. Please mark the damaged area(s) clearly with tape or some other marking so that we can easily see the problem area(s). Once the repairs are completed we will charge your credit card for the repairs, plus return shipping and send them back to you.
Rivet/Buckle Replacement- $12 minimum, price varies depending on damage.
Bindings and Crampons Replaced at the same time- $65 per pair (please let us know the shoe size and gender of the primary user)
Bindings Replaced- $50 per pair (bindings are only installed in pairs)
Crampons Replaced- $20 each
Toe Cord Replacement- $40 each
Heel Straps (rubber)- $15 for one, $25 per pair
When looking at the cost to repair your snowshoes, keep in mind that a new pair of Tubbs snowshoes runs between $140 and $260, with an average pair around $180. That means that repairing your snowshoes, even with shipping costs added on, is usually cost effective.
Because each snowshoe repair is somewhat unique, we suggest that you choose the option on the Mail Order Form that authorizes us to proceed with repairs up to $XX.XX. Fill in the maximum dollar amount you feel comfortable with spending to repair your snowshoes.
Frequently Asked Questions
Can I buy just the parts and do the repairs myself: No. We do not sell individual parts for do-it-yourself repairs. Most of the rivets require specific equipment to install, which we have at our shop.
How long will it take: Please look at the turn-around time listed in side bar on the upper left of our web site, or call and ask us, or hear it on our answering machine. We try to keep this up to date. We don’t do “rush” jobs.
What about Return Shipping: Once your repairs are finished, we will return them via US Postal Service Priority Mail which takes 2-3 business days. Return shipping costs will be added to the cost of your repairs. If you want your item returned via UPS or FedEx, please send a prepaid UPS of Fed Ex return shipping label with your order. Shipping snowshoes can be expensive due to over-sized box charges. Try to pack your snowshoes into the smallest box possible to reduce your shipping costs. Please don’t use packing peanuts!
What can be repaired:
We only replace bindings in pairs (not individually) so that your bindings will match in appearance and function, and because we do not have inventory of styles from previous seasons. Replacement bindings will likely be a different color, and/or style than your existing pair. We will do our best to make your new bindings similar in style/function to your old pair but we are limited by our inventory. Please send both your snowshoes to avoid delays and extra shipping costs.
What cannot be repaired:
Do you think your snowshoes are covered by a warranty?
If you think you have a legitimate Warranty claim, please do not contact Mountain Soles. Instead, you should contact your local Tubbs dealer, or contact Tubbs directly to see if your problem is covered under warranty.