We frequently have customers come into our shop wanting to get an item repaired and look to us to solve problems that are beyond the point of solving. As much as we’d like to, we cannot fix everything that walks in the door. All good things must come to an end eventually and sometimes we are the ones to tell people that it is the end of the road for their beloved boots or backpack or whatever.
“But can’t you just…” is a response that we occasionally hear from a customer when we tell them it is time to let go. Rather than patch something together knowing all to well that it is going to fall apart sooner than later, we’d rather shoot straight with someone and tell them that we cannot perform a decent repair and that “it is time to go shopping”. We’d much rather tell a customer the reality of their situation and have them come back to us for future repairs, than do what we refer to as a “quick and dirty” job for short term monetary gain, and then have them complaining to another potential customer about our poor quality. Being honest and doing good work for our customers pays and it’s the right thing to do. In turn our customers come back again and again. But more importantly they tell their friends and this is the best kind of complement that we can receive.
